garageJoin the waitlist ↗02 / YOUR SERVICE / LAUNCHING IN 2027
See the findings. Understand the recommendation. Make your choices with the details in front of you.
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02 / A BETTER SERVICE EXPERIENCE
From the first appointment request to the ready-for-pickup message, stay close to what’s happening—even when you’re nowhere near the service lane.
YOUR SERVICE JOURNEY / INTERACTIVE PREVIEW
Select a milestone to see how Garage keeps you in the loop.
Choose your vehicle and services, tell the store what you’ve noticed, and request a preferred time. Discuss available drop-off or transportation arrangements. Keep the request and the store’s confirmation distinct, with appointment details close at hand.
Walk through inspection findings with the measurements, photos, and video your store shares. See what passed, what needs attention, and what to keep an eye on. Read the explanation beside the finding rather than trying to piece together a phone call.
Review recommended work and the store’s quoted amounts. Approve, decline, or ask a question before deciding. A guided recap keeps your choices together, so you can review them before sending your response.
Message your dealership from Garage and keep the conversation attached to your visit. Meet the participating team, see shared bios and certifications, and send a private thank-you after the work is done.
Review shared documents, complete supported signatures, and keep loaner agreement details and return information nearby. Available arrangements are confirmed by your participating dealership.
BEFORE THE KEYS CHANGE HANDS
Getting service should fit into your life. Give the dealership context before you arrive and keep the arrangements where you can find them.
Describe the concern in your own words. Share your preferences for updates and tell the store what needs to work around your schedule.
Choose available services and a preferred visit time. Discuss drop-off, waiting, shuttle, or loaner options with the dealership. Your request stays separate from the store’s confirmation.
When a loaner is arranged, review the agreement, the recorded starting mileage and fuel, and the return details. Complete supported signatures from Garage.
A DAY THAT FITS TOGETHER / EXAMPLE
Your concern, preferred time, and visit preferences.
Progress, inspection findings, and choices that need your response.
Pickup information, shared paperwork, and the visit in your history.
A BETTER RELATIONSHIP WITH YOUR STORE
The best service experience still involves people. Garage keeps you connected to them.
Keep messages with the dealership and questions about your visit together. The recommendation, the explanation, and your response stay connected.
Explore shared staff bios and certifications at participating stores. After a visit, send a private thank-you to the person who helped.
See your participating store’s rewards program, points, tier, and offers. Review redemption details and choose whether to receive promotions.
Store services, team information, transportation, signatures, and rewards depend on your participating dealership.
GARAGE / THE EVERYDAY DETAILS
Describe the concern in your own words and add the history you want the team to see. Request a time and discuss drop-off or other arrangements; the dealership confirms the visit.
Review shared findings and supporting information. Keep your questions and decisions close to the work being discussed, so you can understand the recommendation before responding.
Come back to the completed service and supporting records. Use that history when planning the next visit instead of trying to remember the details months later.
UNDERSTAND THE WORK. BEFORE YOU DECIDE.
You describe what you hear. Your technician finds the cause. Garage helps you see the part involved, understand the recommended repair, and know what you’re approving.
In this example, a road test and inspection identified the noise at the front wheel. Garage keeps the technician’s finding connected to the highlighted part.
The technician recommends replacing the worn assembly. See the proposed work, shared findings and quoted price together before you respond.
The bearing supports the rotating wheel with low friction. Wear can cause noise. Garage turns the technical name into a clear explanation of the part’s job.
Describe the sound, when it happens and what you were doing. Keep your observations with the visit so the technician has context.
Review shared findings alongside a plain-language explanation of the component and the recommended repair.
Use Miles to find relevant guidance and prepare your questions. Bring them back to your service team before deciding on the work.
Illustrative diagnosed example, not a diagnosis from sound alone. Your service team confirms the cause and repair for your vehicle.
Explore more vehicle explanations ↗LAUNCHING IN 2027
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