Recognize the specifics
Name the action and why it mattered to a customer or colleague.
Celebrate contributions, milestones and the people behind the dealership experience.
Talk through your workflowPURPOSE IN THE EVERYDAY
Name the action and why it mattered to a customer or colleague.
Make room for the quieter contributions in parts, accounting and behind the scenes.
Use everyday examples to show the standards your team values.
IN PRACTICE
An advisor gives the next team everything needed to help a customer. That preparation deserves recognition.
Acknowledge development and contribution without reducing people to a leaderboard.
BEFORE YOUR WALKTHROUGH
Bring your current process and the people responsible for it. Confirm the exact scope and configuration for your store during the walkthrough.
Discuss your dealershipKEEP EXPLORING
YOUR PEOPLE. YOUR DEALERSHIP. YOUR NEXT CHAPTER.